Last updated: 23 June 2026
This policy explains how MotoComply ApS collects, uses, stores, shares and protects personal data when customers, website visitors, sellers, buyers, account users or business partners use the website, customer portal, contact forms, purchase request tools, reservation process, document upload areas, delivery services, warranty support, commission-sale services or related services.
This policy applies to personal data processed in connection with motorcycles, trikes, quads/ATVs, scooters, powersports vehicles, boats, yachts and related services.
1. Company Information
MotoComply ApS is the data controller for the personal data processed through the website and related services, unless otherwise stated.
MotoComply ApS Tåstrupvej 52 8370 Hadsten Denmark
CVR: 46320565 Email: info@motocomplydk.com Phone: 0045 98 89 89 98
MotoComply ApS is owned by Marck Lauritsen Holding ApS.
2. Personal Data We May Collect
MotoComply ApS may collect and process personal data depending on how the website and services are used.
Personal data may include:
- Name
- Address
- Email address
- Phone number
- Customer account details
- Login information
- Billing information
- Delivery information
- Country of residence
- Company name and company details, where applicable
- VAT number or business registration details, where applicable
- Identification documents, where required
- Proof of address, where required
- Payment information and payment confirmation
- Invoice and transaction records
- Vehicle or vessel inquiry details
- Purchase request information
- Reservation or deposit information
- Sales agreement information
- Export, customs or registration information
- Delivery or handover information
- Warranty and after-sales communication
- Uploaded documents
- Customer portal activity
- Communication history
- IP address
- Device information
- Browser information
- Cookie and tracking information
- Website usage information
- Photos, videos or documents submitted by the customer or seller
- Information needed for commission-sale representation
The exact personal data processed depends on the service requested, the transaction type, the customer’s location, legal requirements and the written agreement.
3. How Personal Data Is Collected
Personal data may be collected when a person:
- Visits the website
- Accepts or manages cookies
- Creates or uses a customer account
- Submits a contact form
- Sends an email or message
- Calls MotoComply ApS
- Requests information about a vehicle or vessel
- Submits a purchase request
- Requests a reservation
- Pays an invoice or deposit
- Uploads documents
- Uses the customer portal
- Requests delivery, export or handover support
- Requests warranty or after-sales support
- Applies for commission-sale representation
- Provides identity, company or ownership information
- Communicates with MotoComply ApS or its service providers
Personal data may also be received from sellers, previous owners, suppliers, transport providers, marinas, ports, customs agents, surveyors, inspectors, payment providers, authorities or other third parties connected to a transaction.
4. Purposes of Processing
MotoComply ApS may process personal data for the following purposes:
- Responding to inquiries
- Creating and managing customer accounts
- Operating the customer portal
- Handling purchase requests
- Preparing reservations, invoices and agreements
- Processing payments and deposits
- Verifying customer identity or company details where required
- Reviewing documents
- Confirming vehicle or vessel information
- Coordinating delivery, export or handover
- Arranging marina or port handover
- Communicating with customers and business partners
- Handling warranty and after-sales support
- Managing commission-sale representation
- Preventing fraud and misuse
- Protecting website and transaction security
- Meeting accounting, tax and legal obligations
- Handling disputes or legal claims
- Improving the website, listings and customer experience
- Sending service-related communication
- Sending marketing communication where permitted
- Managing cookies, analytics and website performance
Personal data is processed only where there is a relevant purpose and a lawful basis.
5. Legal Bases for Processing
MotoComply ApS may process personal data based on one or more of the following legal bases:
Contract
Personal data may be processed where necessary to take steps before entering into a contract or to perform a contract with the customer, including inquiries, purchase requests, invoices, reservations, sales agreements, delivery, handover, warranty handling and customer support.
Legal Obligation
Personal data may be processed where necessary to comply with legal obligations, including accounting, tax, consumer protection, documentation, customs, export, anti-fraud or authority requirements.
Legitimate Interests
Personal data may be processed where necessary for legitimate business interests, including customer communication, fraud prevention, document review, transaction security, website security, service improvement, legal claims, business administration and professional operation of the website and services.
Consent
Personal data may be processed based on consent where required, including certain cookies, analytics, marketing communication or optional processing activities.
Consent can be withdrawn at any time. Withdrawal of consent does not affect processing carried out before consent was withdrawn.
6. Customer Portal Data
When using the customer portal, MotoComply ApS may process data such as account details, login activity, purchase requests, uploaded documents, invoices, delivery information, order status, communication history and support requests.
The customer is responsible for keeping account access secure and must not share login details with unauthorized persons.
MotoComply ApS may suspend or restrict portal access if misuse, fraud, unauthorized access or security risk is suspected.
7. Purchase, Reservation and Payment Data
When a customer submits a purchase request, reservation request, payment or deposit, MotoComply ApS may process data required to manage the transaction.
This may include customer details, invoice information, payment references, bank confirmation, reservation terms, deposit information, sales agreement details, billing details and communication records.
For motorcycles, trikes, quads/ATVs, scooters and other powersports vehicles, MotoComply ApS normally requires the full purchase amount before reservation, confirmation, handover or delivery begins.
For boats and yachts, MotoComply ApS may request a deposit of up to 50% of the purchase price, depending on the transaction and written agreement.
8. Document and Verification Data
MotoComply ApS may request and process documents where needed for transaction security, identity verification, company verification, ownership review, payment confirmation, export support, delivery, handover, warranty handling or legal compliance.
Documents may include identification documents, company documents, proof of address, ownership documents, registration documents, export documents, invoices, customs documents, transport documents, survey reports, inspection material and authorization documents.
Customers should not submit unnecessary sensitive personal data unless specifically requested.
9. Commission-Sale Data
For commission-sale representation, MotoComply ApS may process personal data relating to vehicle or vessel owners, sellers, buyers and representatives.
This may include owner identity, contact details, ownership documents, registration documents, vehicle or vessel information, service history, photos, videos, sales authorization, commission-sale agreement details and payment information.
MotoComply ApS may refuse commission-sale representation if documentation is incomplete, unclear, suspicious or unsuitable.
10. Delivery, Export and Handover Data
MotoComply ApS may process personal data needed to arrange delivery, export support, marina handover, port handover, customer pickup or third-party transport.
This may include delivery address, contact details, identification, authorized receiving person, transport provider details, marina or port information, customs information, export documents, delivery notes and handover records.
Personal data may be shared with transport providers, customs agents, marinas, ports, storage facilities, authorities or other relevant third parties where necessary for the transaction.
11. Warranty and After-Sales Data
When a customer requests warranty or after-sales support, MotoComply ApS may process data such as customer contact details, invoice details, vehicle or vessel identification, mileage, engine hours, service records, photos, videos, diagnostic reports, workshop assessments, surveyor reports and communication history.
This data is used to review the request, assess warranty eligibility, coordinate support and protect legal rights.
12. Website, Cookies and Technical Data
When visiting the website, technical data may be collected automatically.
This may include IP address, browser type, device type, operating system, pages visited, time spent on the website, referral source, cookie identifiers and interaction data.
Strictly necessary cookies may be used to make the website function correctly and securely.
Analytics, preference and marketing cookies are used only where permitted by law and, where required, only after consent.
More information is available in the Cookie Policy.
13. Marketing Communication
MotoComply ApS may send marketing communication only where permitted by law.
Marketing may include information about available vehicles, vessels, services, offers or company updates.
Customers can unsubscribe or withdraw consent to marketing communication at any time.
Service-related communication, such as invoices, delivery updates, document requests, warranty communication or transaction messages, may still be sent where necessary.
14. Sharing of Personal Data
MotoComply ApS may share personal data with third parties where necessary for the transaction, service, legal obligation or legitimate business purpose.
Personal data may be shared with:
- Transport providers
- Logistics companies
- Customs agents
- Export partners
- Marinas, harbours and ports
- Boatyards and storage facilities
- Surveyors and inspectors
- Workshops and technicians
- Payment providers and banks
- IT and hosting providers
- Email and communication providers
- Customer portal providers
- Accounting and bookkeeping providers
- Legal advisers
- Insurance providers
- Financing providers
- Public authorities where required
- Business partners involved in a transaction
- Sellers, owners or buyers where relevant to a commission-sale transaction
Personal data is shared only where relevant and appropriate for the purpose.
15. Data Processors
MotoComply ApS may use service providers that process personal data on its behalf.
Such providers may include hosting providers, IT providers, email providers, customer portal providers, analytics providers, payment providers, accounting systems, document storage providers and security providers.
Where required, MotoComply ApS aims to use appropriate data processing agreements with such providers.
16. International Transfers
Some service providers or transaction partners may process personal data outside Denmark or outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, MotoComply ApS aims to ensure that appropriate safeguards are used where required, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
17. Data Retention
MotoComply ApS stores personal data only for as long as necessary for the purpose for which it was collected or as required for legal, accounting, tax, warranty, compliance, fraud prevention, dispute or business record purposes.
Retention periods may vary depending on the type of data and transaction.
Examples:
- Inquiry data may be retained for as long as needed to respond and follow up.
- Account data may be retained while the customer account is active or as needed for legal or business purposes.
- Transaction documents may be retained as required for accounting, tax, warranty, legal or dispute purposes.
- Warranty and support records may be retained for the period necessary to handle claims and protect legal rights.
- Cookie consent records may be retained for the period necessary to document consent.
- Marketing consent records may be retained until consent is withdrawn or no longer needed.
When personal data is no longer needed, it may be deleted, anonymized, archived or securely destroyed.
- Security
MotoComply ApS aims to protect personal data using appropriate technical and organizational measures.
Security measures may include access control, secure systems, password protection, limited internal access, secure document handling, backup routines, system monitoring and careful sharing procedures.
No digital system can be guaranteed completely secure. Users should avoid sending unnecessary sensitive information and should contact MotoComply ApS immediately if they suspect unauthorized access, incorrect transmission or misuse of their data.
19. Customer Responsibilities
Customers are responsible for providing accurate, complete and up-to-date personal data.
Customers must not submit false, misleading, unauthorized or fraudulent information.
Customers should notify MotoComply ApS if their contact details, delivery details, billing details, company details or transaction information changes.
Customers should not upload or send unnecessary sensitive personal data unless requested.
20. Data Subject Rights
Under applicable data protection law, individuals may have rights regarding their personal data.
These rights may include:
- The right to access personal data
- The right to correct inaccurate data
- The right to request deletion of data
- The right to restrict processing
- The right to object to processing
- The right to data portability, where applicable
- The right to withdraw consent, where processing is based on consent
- The right to complain to a data protection authority
These rights may be subject to legal limitations, transaction requirements, accounting obligations, fraud prevention needs, legal claims or other lawful reasons.
21. How to Exercise Rights
Requests regarding personal data can be sent to:
Email: info@motocomplydk.com
MotoComply ApS may request additional information to verify the identity of the person making the request.
Requests will be handled according to applicable data protection law.
- Complaints
If a person is unhappy with how MotoComply ApS handles personal data, they may contact MotoComply ApS first so the matter can be reviewed.
A complaint may also be submitted to the relevant data protection authority.
In Denmark, the relevant authority is:
Datatilsynet
The Danish Data Protection Agency
Website: www.datatilsynet.dk
- Children
The website and services are not intended for children.
MotoComply ApS does not knowingly collect personal data from children for vehicle or vessel transactions.
If personal data relating to a child has been submitted by mistake, MotoComply ApS should be contacted so the matter can be reviewed.
24. Automated Decision-Making
MotoComply ApS does not normally use personal data for automated decisions that produce legal or similarly significant effects for customers.
If automated decision-making is introduced in the future, relevant information will be provided according to applicable law.
25. Links to Third-Party Websites
The website may contain links to third-party websites, services, maps, payment tools, social media pages or external content.
MotoComply ApS is not responsible for the privacy practices, cookie use, security or content of third-party websites.
Users should review the privacy policies of third-party websites before submitting personal data.
26. Changes to This Policy
MotoComply ApS may update this policy from time to time to reflect changes in services, legal requirements, website functionality, customer portal features, transaction processes or business operations.
The latest version should always be available on the website.
Continued use of the website or services after updates means that the user has been informed of the updated policy.
- Contact
Questions about personal data, privacy or data protection can be sent to:
MotoComply ApS Tåstrupvej 52 8370 Hadsten Denmark
Email: info@motocomplydk.com Phone: 0045 98 89 89 98 CVR: 46320565