Refund & Cancellation Policy

Last updated: 24 June 2026

This policy explains how refunds, cancellations, reservation payments, deposits, return requests, delivery costs and related transaction costs may be handled by MotoComply ApS.

This policy applies to motorcycles, trikes, quads/ATVs, scooters, powersports vehicles, boats, yachts and related services, unless specific written terms are agreed for a transaction.

Refund and cancellation rights may vary depending on the customer type, product type, transaction structure, payment status, delivery status, inspection status, documentation status, export status, handover status and applicable law.

1. Company Information

This website and refund process are operated by:

MotoComply ApS Tåstrupvej 52 8370 Hadsten Denmark

CVR: 46320565 Email: info@motocomplydk.com Phone: 0045 98 89 89 98

MotoComply ApS is owned by Marck Lauritsen Holding ApS.

2. General Principle

MotoComply ApS aims to handle refund and cancellation requests fairly, professionally and according to applicable law and the written terms of each transaction.

Refunds and cancellations are reviewed individually based on:

• Customer status
• Product type
• Written agreement
• Payment status
• Reservation status
• Delivery or handover status
• Vehicle or vessel condition
• Documentation status
• Costs already incurred
• Third-party service costs
• Applicable consumer or business law

A refund is not automatic in every situation.

3. Mandatory Rights

Nothing in this policy limits or removes mandatory consumer rights, statutory rights or legal protections that cannot be excluded under applicable law.

Where a consumer has a statutory right of withdrawal, legal warranty right, right of complaint, refund right or other mandatory protection, MotoComply ApS will handle the request according to applicable law.

Any company policy, deposit term, cancellation term or commercial warranty is subject to mandatory law where mandatory law applies.

4. Business Customers

Where the customer acts as a business, company, trader, reseller, professional buyer or commercial operator, different refund and cancellation rules may apply.

Business-to-business transactions may be final once confirmed, unless otherwise agreed in writing or required by law.

Business customers are responsible for reviewing all available information, documents, condition notes, import requirements, registration rules, tax treatment and suitability before payment.

5. Purchase Requests

Submitting an inquiry, purchase request or reservation request does not automatically create a confirmed sale.

A transaction is only confirmed when MotoComply ApS has accepted the request in writing and the required invoice, payment, deposit, agreement or written terms have been completed.

If a purchase request is rejected before payment is accepted, no refund is required because no payment has been completed.

If payment has been made but MotoComply ApS does not accept or cannot complete the transaction, the paid amount may be refunded, unless lawful deductions or specific written terms apply.

6. Reservation and Payment Rules

Reservation and payment requirements depend on product type, transaction value, documentation status, inspection status, delivery requirements and written agreement.

For motorcycles, trikes, quads/ATVs, scooters and other powersports vehicles, MotoComply ApS normally requires the full purchase amount before reservation, confirmation, handover or delivery begins.

For boats and yachts, MotoComply ApS may request a deposit of up to 50% of the purchase price, depending on the total amount, vessel type, documentation status, inspection status, survey requirements, delivery or port handover requirements and written terms agreed with the buyer.

A reservation is only valid when confirmed in writing by MotoComply ApS and when the required payment or deposit has been received and confirmed.

7. Cancellation Before Confirmation

If the customer cancels before MotoComply ApS has accepted the reservation or purchase in writing, and before transaction-related work or third-party costs have started, the paid amount may normally be refunded.

MotoComply ApS may require written cancellation from the customer before processing any refund.

8. Cancellation After Confirmation

If the customer cancels after a reservation, deposit, invoice, purchase or sales agreement has been confirmed in writing, refund eligibility depends on the written terms, customer status, product type, payment status, work already completed, costs already incurred and applicable law.

MotoComply ApS may deduct or retain reasonable costs where permitted by law, including costs connected to:

• Administration
• Document preparation
• Vehicle or vessel preparation
• Inspection coordination
• Survey coordination
• Sea trial planning
• Transport booking
• Export processing
• Customs or registration preparation
• Marina, harbour or port fees
• Storage fees
• Payment provider fees
• Currency conversion costs
• Third-party cancellation fees
• Owner or supplier commitments
• Removal or suspension of the listing
• Any other agreed transaction-related cost

9. Motor Vehicle Cancellations

For motorcycles, trikes, quads/ATVs, scooters and powersports vehicles, the full purchase amount is normally required before reservation, confirmation, delivery or handover.

If the customer cancels before MotoComply ApS has accepted the transaction in writing, the payment may be refunded unless costs have already been incurred with the customer’s approval.

If the customer cancels after written confirmation, refund eligibility depends on the written agreement, statutory rights, payment status, delivery status, preparation work, transport arrangements, documentation work and costs already incurred.

Once a vehicle has been handed over, delivered, exported, registered or released to the customer or customer-appointed transport provider, cancellation requests are handled according to the written agreement, warranty terms, legal complaint rights and applicable law.

10. Boat and Yacht Cancellations

For boats and yachts, MotoComply ApS may request a deposit of up to 50% of the purchase price.

A boat or yacht deposit may be used to secure the vessel, pause marketing, begin document handling, arrange survey or inspection, coordinate marina or port handover, prepare export documents, reserve transport or begin other transaction-related work.

If the customer cancels after written confirmation, deposit refund eligibility depends on the written agreement, statutory rights, survey status, documentation work, marina costs, transport arrangements, owner commitments, third-party costs and other costs already incurred.

The remaining balance must be paid according to the written agreement before final release, handover, delivery, export or transfer of documents.

1. Deposits

Deposits are used to secure a transaction and may not always be refundable.

A deposit may be fully or partly non-refundable where permitted by law and where:

• The customer cancels after written confirmation
• The vehicle or vessel has been reserved for the customer
• Marketing has been paused or the listing has been removed
• MotoComply ApS has started transaction-related work
• Documents have been prepared
• Inspection, survey, sea trial, transport or handover has been arranged
• Third-party costs have been incurred
• The owner, seller or supplier has relied on the reservation
• The customer fails to complete payment on time
• The customer provides incorrect or incomplete information
• The customer fails required verification
• The written terms state that the deposit is non-refundable

Where mandatory consumer law gives the customer stronger rights, mandatory law will apply.

12. Refundable Deposits

A deposit may be refundable where:

• MotoComply ApS cannot complete the transaction for reasons not caused by the customer
• The vehicle or vessel becomes unavailable before confirmation
• A serious listing error prevents completion
• Required documentation cannot be provided and no alternative solution is agreed
• MotoComply ApS cancels the transaction without customer fault
• A refund is required by mandatory law
• MotoComply ApS agrees to refund the deposit in writing

Any refund may be subject to lawful deductions for costs already incurred where permitted by law and confirmed by the written terms.

13. Failure to Pay Remaining Balance

If the customer does not pay the remaining balance by the agreed deadline, MotoComply ApS may cancel the reservation or sale.

In such cases, MotoComply ApS may retain all or part of the deposit where permitted by law and according to the written terms.

MotoComply ApS may also claim or deduct reasonable costs caused by the customer’s failure to complete payment, including storage, administration, transport cancellation, marina fees, third-party fees or other documented costs.

1. Cancellation by MotoComply ApS

MotoComply ApS may cancel a reservation or transaction if:

• The vehicle or vessel is no longer available
• The listing contains a serious error
• Ownership or documentation cannot be confirmed
• Required payment is not received on time
• Customer verification cannot be completed
• Required documents are missing
• Fraud or suspicious activity is suspected
• Export, delivery or handover cannot reasonably be completed
• A legal, safety, technical or operational issue prevents completion
• The customer breaches the written terms

If MotoComply ApS cancels for reasons not caused by the customer, amounts paid may be refunded, unless other lawful deductions or written terms apply.

15. Right of Withdrawal

Where the customer is a consumer and a statutory right of withdrawal applies, MotoComply ApS will handle the request according to applicable law.

A right of withdrawal may depend on how the transaction was concluded, whether it was a distance sale, whether the customer is a consumer, whether the vehicle or vessel has been delivered, whether services have already started with the customer’s approval and whether any legal exceptions apply.

If the customer wishes to exercise a statutory right of withdrawal, the request must be sent in writing within the applicable legal period.

The request should clearly state:

• Customer name
• Contact details
• Order or invoice reference
• Vehicle or vessel details
• Date of purchase
• Date of delivery or handover, if applicable
• A clear statement that the customer wishes to withdraw from the purchase

16. Services Started Before Withdrawal

If the customer requests or agrees that MotoComply ApS starts services before any withdrawal period has expired, the customer may be responsible for paying for services already performed where permitted by law.

Such services may include:

• Document preparation
• Inspection coordination
• Survey coordination
• Sea trial coordination
• Delivery planning
• Transport booking
• Export preparation
• Marina coordination
• Port handover preparation
• Customer-requested administration
• Other transaction-related work

17. Return After Withdrawal

Where a statutory right of withdrawal applies and the vehicle or vessel must be returned, the customer must follow the return instructions provided by MotoComply ApS.

The vehicle or vessel must be returned in accordance with applicable law and in substantially the same condition as received, subject to any handling permitted by law.

The customer may be responsible for loss of value caused by use, damage, additional mileage, additional engine hours, missing documents, missing keys, missing accessories, transport damage or handling beyond what is legally permitted.

Return transport must be agreed in writing before the vehicle or vessel is sent back.

18. Return Transport Costs

Return transport costs may be the customer’s responsibility where permitted by law and where the customer has been informed of this responsibility.

Return transport for motorcycles, powersports vehicles, boats and yachts may require professional transport, insurance, marina coordination, port access, loading, unloading, crane services, trailer transport, customs handling or export reversal.

MotoComply ApS is not responsible for return damage caused by customer-arranged transport providers, unless otherwise required by law or agreed in writing.

19. Delivery and Transport Costs

Delivery, transport, export, customs, marina, port, storage, registration, inspection, survey and third-party costs are not automatically refundable.

If a statutory right of withdrawal applies, delivery cost refunds will be handled according to applicable law.

Additional delivery options chosen by the customer, special transport, urgent transport, international transport, export processing, marina services, port services, survey fees and third-party costs may be non-refundable where permitted by law.

20. Inspection, Survey and Sea Trial Costs

Inspection, survey, sea trial, lift-out, haul-out, crane, marina, port, technician, workshop or third-party service costs may be non-refundable once the service has been ordered, started or completed.

If the customer cancels after requesting or approving such services, the customer may remain responsible for those costs, unless mandatory law requires otherwise.

21. Export and Customs Costs

Export support, customs documents, deregistration, import-related work, authority processing, translation, notarization or other export-related costs may be non-refundable once started or completed.

MotoComply ApS is not responsible for refunding taxes, customs duties, import VAT, registration fees or local charges paid by the customer to authorities or third parties.

The customer must contact the relevant authority or third-party provider regarding possible refund of such charges.

22. Storage, Marina and Port Fees

Storage fees, marina fees, harbour fees, port fees, mooring fees, security fees, crane fees, loading fees, unloading fees, electricity, water and similar third-party charges may be non-refundable once incurred.

If a cancellation, failed delivery, delayed pickup, missing document or unpaid balance causes additional storage, marina or port costs, the customer may be responsible for those costs where permitted by law and according to the written terms.

23. Payment Provider and Bank Fees

Refunds may be affected by payment provider fees, bank fees, international transfer fees, currency conversion costs or exchange rate differences.

MotoComply ApS is not responsible for exchange rate losses, bank charges, receiving bank fees, intermediary bank fees or payment provider fees outside its control, unless otherwise required by law.

24. Currency and Refund Method

Refunds are normally processed in the same currency and through the same payment method used for the original payment, where possible.

Refunds are normally made to the original payer.

MotoComply ApS may refuse to refund to a different person, account or payment method if this creates a fraud, legal, accounting or compliance risk.

If a refund must be made by bank transfer, the customer may be asked to provide accurate bank details in writing.

MotoComply ApS is not responsible for losses caused by incorrect bank details provided by the customer.

25. Refund Processing Time

Approved refunds are processed as soon as reasonably possible after the refund request has been reviewed and the required information has been received.

Processing time may depend on:

• Payment method
• Bank processing time
• Currency
• International transfer requirements
• Verification needs
• Return inspection
• Vehicle or vessel return status
• Document return status
• Third-party confirmation
• Legal or accounting requirements

MotoComply ApS may withhold a refund until the vehicle, vessel, keys, documents and included accessories have been returned or until proof of return has been provided, where permitted by law.

26. Refunds for Faulty Goods

If a customer believes a vehicle or vessel has a fault, the issue must be reported in writing as soon as possible.

The customer should provide:

• Customer name and contact details
• Invoice or order reference
• Vehicle or vessel details
• Description of the issue
• Photos or video, where relevant
• Mileage or engine hours, where relevant
• Diagnostic report, workshop assessment or surveyor report, if requested
• Date the issue was discovered

Fault-related claims are reviewed according to mandatory legal rights, warranty terms, condition information, inspection material, age, mileage, engine hours, previous use and written sales terms.

Depending on the situation and applicable law, the remedy may be repair, replacement, price reduction, refund or another lawful solution.

27. Warranty and Refunds

A commercial warranty does not automatically give a right to a refund.

Where a warranty claim is accepted, MotoComply ApS may choose, where legally permitted, to repair the fault, replace a defective part, contribute to repair costs, offer a price reduction, provide another reasonable solution or refund where appropriate.

Repairs must not be started under warranty without prior written approval from MotoComply ApS, unless otherwise required by mandatory law.

28. No Refund for Normal Wear or Expected Condition

Refunds are not normally provided for normal wear, age-related condition, cosmetic marks, corrosion, oxidation, marine wear, service needs, consumables, batteries, tyres, brakes, chains, belts, fluids, filters, upholstery, canvas, covers, accessories or conditions disclosed before purchase.

Used vehicles and vessels are sold according to their age, mileage, engine hours, condition, service history, inspection status and available documentation.

29. No Refund for Buyer’s Change of Mind

Unless a statutory right of withdrawal applies or MotoComply ApS agrees otherwise in writing, refunds are not normally provided simply because the customer changes their mind after confirmation.

This applies especially where the vehicle or vessel has been reserved, documents have been prepared, costs have been incurred, delivery has been arranged, export work has started or the item has been handed over.

30. Failed Customer Verification

MotoComply ApS may cancel a transaction if customer verification cannot be completed, documents are missing, payment appears suspicious, fraud is suspected or legal requirements cannot be satisfied.

Refund eligibility in such cases depends on the reason for cancellation, costs already incurred, written terms and applicable law.

MotoComply ApS may deduct reasonable costs where permitted by law.

31. Commission-Sale Refunds and Cancellations

For commission-sale vehicles or vessels, refund and cancellation terms depend on the written sales structure, the role of MotoComply ApS, the owner’s obligations, buyer status, payment status and applicable law.

No refund or cancellation right applies beyond the written agreement and mandatory law.

MotoComply ApS may need to coordinate any refund or cancellation request with the owner, seller, buyer, payment provider, transport provider or other involved party.

32. Chargebacks and Payment Disputes

Customers should contact MotoComply ApS first before starting a chargeback or payment dispute.

Unjustified chargebacks, duplicate refund claims or payment disputes may delay resolution and may result in additional documentation requirements.

MotoComply ApS reserves the right to provide transaction records, invoices, agreements, delivery proof, handover documents, communication records and other evidence to payment providers or banks in response to a dispute.

33. Condition of Returned Vehicles or Vessels

If a vehicle or vessel is returned, MotoComply ApS may inspect it before finalizing any refund.

Refunds may be reduced where permitted by law if the vehicle or vessel is returned with:

• Additional mileage or engine hours
• Damage
• Missing keys
• Missing documents
• Missing accessories
• Missing equipment
• Transport damage
• Unauthorized modifications
• Signs of misuse
• Excessive wear
• Reduced value caused by customer handling or use

34. Documents, Keys and Accessories

All documents, keys, accessories, manuals, service records, equipment and items received with the vehicle or vessel must be returned before a full refund can be completed, unless otherwise agreed in writing or required by law.

Missing items may result in deduction from the refund where permitted by law.

35. How to Request a Refund or Cancellation

Refund and cancellation requests must be sent in writing to MotoComply ApS.

The request should include:

• Customer name
• Contact details
• Invoice or order reference
• Vehicle or vessel details
• Amount paid
• Reason for refund or cancellation request
• Relevant photos, documents or evidence
• Bank details, if requested
• Any cancellation or withdrawal statement, if applicable

MotoComply ApS may request additional information before reviewing or processing the request.

36. Review of Requests

MotoComply ApS will review each refund or cancellation request based on:

• Applicable law
• Customer status
• Written agreement
• Invoice terms
• Reservation or deposit terms
• Payment status
• Delivery or handover status
• Vehicle or vessel condition
• Documents and keys returned
• Costs already incurred
• Third-party provider charges
• Evidence provided by the customer

Refund and cancellation decisions will be communicated in writing.

1. Communication

All refund, cancellation, withdrawal and deposit communication should be made in writing.

Important terms such as reservation status, deposit amount, payment deadline, cancellation conditions, refund conditions and handover requirements should be confirmed in writing.

Customers should not rely on verbal statements unless they are confirmed in writing by MotoComply ApS.

38. Limitation of Liability

MotoComply ApS is not liable for indirect loss, loss of profit, loss of income, loss of use, travel expenses, accommodation costs, missed events, missed season use, registration delay, import delay, exchange rate loss, bank charges, third-party fees or other consequential losses connected to refunds, cancellations, withdrawals or returns, except where liability cannot legally be limited.

Nothing in this policy limits liability for fraud, intentional misconduct, mandatory consumer rights or rights that cannot legally be excluded.

39. Updates to This Policy

MotoComply ApS may update this policy from time to time to reflect changes in services, refund procedures, cancellation procedures, legal requirements, payment processes, transaction procedures or business operations.

The latest version should always be available on the website.

1. Contact

Questions about refunds, cancellations, deposits, withdrawals or payment returns can be sent to:

MotoComply ApS Tåstrupvej 52 8370 Hadsten Denmark

Email: info@motocomplydk.com Phone: 0045 98 89 89 98 CVR: 46320565