Reservation / Deposit Policy

Last updated: 23 June 2026

This policy explains how reservations, deposits, purchase payments and reservation-related cancellations are handled by MotoComply ApS.

This policy applies to motorcycles, trikes, quads/ATVs, scooters, powersports vehicles, boats, yachts and related services, unless specific written terms are agreed for a transaction.

Reservation and deposit terms may vary depending on the product type, transaction value, customer status, payment status, documentation status, inspection status, delivery requirements and applicable law.

1. Company Information

This website and reservation process are operated by:

MotoComply ApS Tåstrupvej 52 8370 Hadsten Denmark

CVR: 46320565 Email: info@motocomplydk.com Phone: 0045 98 89 89 98

MotoComply ApS is owned by Marck Lauritsen Holding ApS.

2. Purpose of Reservations and Deposits

Reservations and deposits are used to secure a vehicle or vessel for a customer while the transaction is reviewed, confirmed, documented and prepared.

A reservation or deposit may be used to:

• Secure a vehicle or vessel for a specific customer
• Pause or limit marketing of the vehicle or vessel
• Start document handling
• Prepare invoice or sales agreement
• Arrange inspection, survey or sea trial where agreed
• Coordinate delivery or transport
• Coordinate marina or port handover
• Prepare export or handover documents
• Confirm serious purchase intent
• Reduce the risk of unserious or duplicate purchase requests

A reservation is only valid when confirmed in writing by MotoComply ApS.

3. No Automatic Reservation

Submitting an inquiry, purchase request, contact form or reservation request does not automatically reserve a vehicle or vessel.

A vehicle or vessel is not considered reserved until MotoComply ApS has accepted the reservation in writing and the required payment or deposit has been received and confirmed.

MotoComply ApS may refuse a reservation request if the vehicle or vessel is no longer available, payment is not received, documentation is incomplete, verification cannot be completed, fraud is suspected or the transaction cannot reasonably be completed.

4. Motor Vehicles

For motorcycles, trikes, quads/ATVs, scooters and other powersports vehicles, MotoComply ApS normally requires the full purchase amount before reservation, confirmation, handover or delivery begins.

This means that a motor vehicle is normally secured only after the full purchase amount has been received and confirmed.

The full purchase amount may be required because motor vehicles are often prepared, reserved, documented and removed from sale immediately after confirmation.

5. Boats and Yachts

For boats and yachts, MotoComply ApS may request a deposit of up to 50% of the purchase price.

The exact deposit amount depends on factors such as:

• Total purchase price
• Vessel type
• Vessel location
• Documentation status
• Inspection or survey status
• Sea trial requirements
• Marina or port handover requirements
• Transport or export arrangements
• Owner or supplier requirements
• Transaction complexity
• Written agreement with the buyer

The remaining balance must be paid according to the written agreement and must normally be received before final release, handover, delivery, export, document transfer or change of control.

6. Deposit Amount

The deposit amount will be stated in the written offer, invoice, reservation confirmation, sales agreement or other written communication from MotoComply ApS.

A deposit may be a fixed amount or a percentage of the purchase price.

No deposit amount is valid unless confirmed in writing by MotoComply ApS.

7. Payment of Deposit or Full Amount

The customer must follow the payment instructions provided in writing by MotoComply ApS.

Payments should only be made to official payment details provided by MotoComply ApS.

The customer is responsible for checking:

• Payment amount
• Currency
• Payment reference
• Invoice number
• Bank details
• Payment deadline
• Any stated reservation conditions

MotoComply ApS is not responsible for delays caused by bank processing times, incorrect payment details entered by the customer, missing payment references, currency conversion issues, intermediary banks, payment provider delays or third-party banking issues.

8. Reservation Confirmation

A reservation is confirmed only when:

• MotoComply ApS has accepted the reservation in writing
• The required payment or deposit has been received
• Payment has cleared and been confirmed
• Required customer information has been provided
• Any required verification has been completed
• The vehicle or vessel is still available
• Any specific written reservation terms have been accepted

Until these steps are completed, MotoComply ApS may continue to offer the vehicle or vessel to other customers.

9. Reservation Period

The reservation period will be stated in the written reservation confirmation where applicable.

If no reservation period is stated, the reservation is valid only for a reasonable period determined by MotoComply ApS based on the transaction type, product type, payment status, documentation process and communication with the customer.

MotoComply ApS may cancel a reservation if the customer does not complete required steps within the agreed or reasonable time.

10. Customer Information Required

To confirm or continue a reservation, MotoComply ApS may request customer information such as:

• Full legal name
• Address
• Email address
• Phone number
• Billing details
• Delivery details
• Identification documents, where required
• Company documents, where applicable
• VAT or business details, where relevant
• Export or customs information, where relevant
• Authorized representative details, where relevant

The customer must provide accurate, complete and up-to-date information.

Incorrect, incomplete or late information may delay or cancel the reservation.

11. Documents Required

MotoComply ApS may request documents before accepting or completing a reservation.

Documents may include identification, proof of address, company registration documents, VAT information, payment confirmation, authorization documents, export information, delivery information or other relevant transaction documents.

MotoComply ApS may refuse or cancel a reservation if required documents are not provided, cannot be verified or appear false, incomplete, misleading or suspicious.

12. What Happens After Reservation

After a reservation is confirmed, MotoComply ApS may begin transaction-related work.

This may include:

• Preparing invoice or sales agreement
• Reviewing documents
• Confirming vehicle or vessel information
• Coordinating inspection or survey where agreed
• Coordinating sea trial where agreed
• Preparing delivery or handover
• Preparing export support where agreed
• Reserving transport or marina/port arrangements
• Communicating with owners, suppliers or third-party providers
• Updating listing status

Work started after reservation may create costs that can affect refund or cancellation rights where permitted by law.

13. Reservation Status on Website

After a reservation is confirmed, MotoComply ApS may mark the vehicle or vessel as reserved, remove it from public listing, limit marketing or stop accepting competing purchase requests.

Website status may not update immediately.

A vehicle or vessel appearing on the website does not guarantee availability.

14. Cancellation by Customer Before Confirmation

If the customer cancels before MotoComply ApS has accepted the reservation in writing and before payment has been confirmed, the reservation is not considered completed.

If payment has already been made but the reservation has not been accepted and no transaction-related costs have been incurred, the paid amount may normally be refunded.

MotoComply ApS may request written cancellation from the customer before processing a refund.

15. Cancellation by Customer After Confirmation

If the customer cancels after the reservation, deposit, invoice or purchase has been confirmed in writing, refund eligibility depends on the written terms, customer status, product type, payment status, work already completed, costs already incurred and applicable law.

MotoComply ApS may deduct or retain reasonable costs where permitted by law, including costs connected to:

• Document preparation
• Administration
• Inspection coordination
• Survey coordination
• Sea trial planning
• Transport booking
• Export processing
• Vehicle or vessel preparation
• Marina, harbour or port fees
• Storage fees
• Payment provider fees
• Currency conversion costs
• Third-party cancellation fees
• Owner or supplier commitments
• Removal or suspension of the listing
• Other agreed transaction-related costs

16. Non-Refundable Deposits

A deposit may be fully or partly non-refundable where this is clearly stated in the written reservation terms and permitted by applicable law.

A deposit may be non-refundable where:

• The customer cancels after written confirmation
• The vehicle or vessel has been reserved for the customer
• Marketing has been paused or the listing has been removed
• MotoComply ApS has started transaction-related work
• Documents have been prepared
• Transport, inspection, survey or handover has been arranged
• Third-party costs have been incurred
• The owner, seller or supplier has relied on the reservation
• The customer fails to complete payment on time
• The customer provides incorrect or incomplete information
• The customer fails required verification
• The written terms state that the deposit is non-refundable

Where mandatory consumer law gives the customer stronger rights, mandatory law will apply.

17. Refundable Deposits

A deposit may be refundable where:

• MotoComply ApS cannot complete the transaction for reasons not caused by the customer
• The vehicle or vessel becomes unavailable before confirmation
• A serious listing error prevents completion
• Required documentation cannot be provided and no alternative solution is agreed
• MotoComply ApS cancels the transaction without customer fault
• A refund is required by mandatory law
• MotoComply ApS agrees to refund the deposit in writing

Any refund may be subject to lawful deductions for costs already incurred where permitted by law and confirmed by the written terms.

18. Failure to Pay Remaining Balance

If the customer does not pay the remaining balance by the agreed deadline, MotoComply ApS may cancel the reservation or sale.

In such cases, MotoComply ApS may retain all or part of the deposit where permitted by law and according to the written terms.

MotoComply ApS may also claim or deduct reasonable costs caused by the customer’s failure to complete payment, including storage, administration, transport cancellation, marina fees, third-party fees or other documented costs.

1. Cancellation by MotoComply ApS

MotoComply ApS may cancel a reservation or transaction if:

• The vehicle or vessel is no longer available
• The listing contains a serious error
• Ownership or documentation cannot be confirmed
• Required payment is not received on time
• Customer verification cannot be completed
• Required documents are missing
• Fraud or suspicious activity is suspected
• Export, delivery or handover cannot reasonably be completed
• A legal, safety, technical or operational issue prevents completion
• The customer breaches the written terms

If MotoComply ApS cancels for reasons not caused by the customer, amounts paid may be refunded, unless other lawful deductions or written terms apply.

20. Right of Withdrawal

Where the customer is a consumer and a statutory right of withdrawal applies, MotoComply ApS will handle the request according to applicable law.

A right of withdrawal may depend on how the transaction was concluded, whether it was a distance sale, whether the customer is a consumer, whether the vehicle or vessel has been delivered, whether services have already started with the customer’s approval and whether any legal exceptions apply.

If the customer wishes to exercise a statutory right of withdrawal, the request must be sent in writing within the applicable legal period.

The customer should clearly state:

• Customer name
• Order or invoice reference
• Vehicle or vessel details
• Date of purchase
• Date of delivery or handover, if applicable
• Statement that the customer wishes to withdraw from the purchase

21. Services Started Before Withdrawal

If the customer requests or agrees that MotoComply ApS starts services before any withdrawal period has expired, the customer may be responsible for paying for services already performed where permitted by law.

Such services may include document preparation, inspection coordination, survey coordination, sea trial coordination, delivery planning, transport booking, export preparation, marina coordination, port handover preparation or other transaction-related work.

22. Return After Withdrawal

Where a statutory right of withdrawal applies and the vehicle or vessel must be returned, the customer must follow the return instructions provided by MotoComply ApS.

The vehicle or vessel must be returned in accordance with applicable law and in substantially the same condition as received, subject to any handling permitted by law.

The customer may be responsible for loss of value caused by use, damage, additional mileage, additional engine hours, missing documents, missing keys, missing accessories, transport damage or handling beyond what is legally permitted.

23. Return Transport Costs

Return transport costs may be the customer’s responsibility where permitted by law and where the customer has been informed of this responsibility.

Return transport for motorcycles, powersports vehicles, boats and yachts may require professional transport, insurance, marina coordination, port access, loading, unloading, crane services, trailer transport, customs handling or export reversal.

Return transport must be agreed in writing before the vehicle or vessel is sent back.

24. Reservation of Commission-Sale Vehicles or Vessels

Where MotoComply ApS represents a vehicle or vessel on a commission-sale basis, reservation and deposit terms may depend on the written agreement between MotoComply ApS, the owner, seller and buyer.

For commission-sale transactions, the deposit may be used to secure the vehicle or vessel, confirm buyer seriousness, stop marketing, support owner commitment and begin transaction preparation.

Refund or cancellation rights for commission-sale vehicles or vessels depend on the written sales structure, applicable law and the role of MotoComply ApS in the transaction.

25. Inspection, Survey and Sea Trial Reservations

A reservation may be required before inspection, survey or sea trial is arranged.

Inspection, survey, sea trial, lift-out, haul-out, crane, technician, marina, port or third-party service costs may be charged separately.

Such costs may be non-refundable once booked, started or completed, unless otherwise agreed in writing or required by mandatory law.

MotoComply ApS may postpone or cancel inspection, survey or sea trial if payment is incomplete, documents are missing, conditions are unsafe, weather is unsuitable, the vehicle or vessel is unavailable or third-party providers are unavailable.

26. Delivery, Export and Handover Costs

Reservation or deposit payments do not automatically include delivery, transport, export, marina, port, storage, registration, customs, insurance or handover costs unless expressly confirmed in writing.

These costs may be quoted separately and may become payable before delivery, export, release or handover.

If delivery, export or handover arrangements have already been started and the customer cancels, related costs may be deducted or charged where permitted by law and confirmed by the written terms.

27. Storage Fees

Storage fees may apply if a reserved vehicle or vessel cannot be collected, delivered, released or handed over because of customer delay, missing documents, unpaid amounts, failed delivery, customs delay, failed verification or failure to arrange transport.

For boats and yachts, marina, harbour, port, mooring, storage, security, crane, electricity, water or access fees may also apply.

Such costs are the responsibility of the customer where permitted by law and according to the written terms.

28. Change of Customer Details

The customer must notify MotoComply ApS immediately if contact details, billing details, delivery details, company details, import information or authorized representative details change during the reservation process.

MotoComply ApS is not responsible for delays, failed communication, failed delivery, document issues or additional costs caused by incorrect or outdated customer information.

29. Transfer of Reservation

A reservation is personal to the customer named in the written confirmation.

A reservation cannot be transferred to another person, company or buyer without written approval from MotoComply ApS.

MotoComply ApS may refuse transfer of a reservation if verification, payment, legal, tax, export, fraud prevention or operational concerns apply.

30. Fraud Prevention

MotoComply ApS may review reservation payments, customer information, company information, documents, payment source, delivery details and transaction activity to prevent fraud, document misuse, payment fraud, identity misuse or unauthorized transactions.

MotoComply ApS may delay, suspend or cancel a reservation if suspicious activity is detected.

Where required by law, suspicious activity may be reported to relevant authorities.

31. Business Customers

Where the customer acts as a business, company, trader, reseller, professional buyer or commercial operator, different cancellation and refund rules may apply.

Business-to-business reservations may be final once confirmed, unless otherwise agreed in writing or required by law.

Business customers are responsible for reviewing all documents, condition information, import requirements, tax treatment, registration rules and suitability before reservation or payment.

32. Consumer Rights

Nothing in this policy limits or removes mandatory consumer rights, statutory rights or legal protections that cannot be excluded under applicable law.

Any reservation term, deposit term, refund term or company policy is subject to mandatory Danish, EU or local consumer protection law where applicable.

33. Refund Processing

Approved refunds are normally processed as soon as reasonably possible after the request has been reviewed and all required information has been received.

Refund processing may depend on:

• Payment method
• Bank processing time
• Currency
• International transfer requirements
• Verification needs
• Cancellation review
• Return of documents, keys or accessories
• Return of the vehicle or vessel, where applicable
• Third-party confirmation
• Legal or accounting requirements

Refunds are normally made to the original payer and original payment method where possible.

MotoComply ApS may refuse to refund to a different person, account or payment method if this creates a fraud, legal, accounting or compliance risk.

34. Bank Fees and Currency Differences

Refunds may be affected by bank fees, intermediary bank fees, payment provider fees, international transfer costs, currency conversion costs or exchange rate differences.

MotoComply ApS is not responsible for exchange rate losses, receiving bank fees, intermediary bank fees or payment provider charges outside its control, unless otherwise required by law.

35. Chargebacks and Payment Disputes

Customers should contact MotoComply ApS first before starting a chargeback or payment dispute.

Unjustified chargebacks, duplicate refund claims or payment disputes may delay resolution and may result in additional documentation requirements.

MotoComply ApS reserves the right to provide invoices, reservation confirmations, sales agreements, delivery records, handover documents, communication records and other evidence to banks or payment providers in response to a dispute.

1. Communication

All reservation, deposit, cancellation and refund communication should be made in writing.

Important terms such as reservation status, deposit amount, payment deadline, cancellation conditions, refund conditions and handover requirements should be confirmed in writing.

Customers should not rely on verbal statements unless they are confirmed in writing by MotoComply ApS.

37. Limitation of Liability

MotoComply ApS is not liable for indirect loss, loss of profit, loss of income, loss of use, travel expenses, accommodation costs, missed events, missed season use, registration delay, import delay, exchange rate loss, bank charges, third-party fees or other consequential losses connected to reservations, deposits, cancellations or refunds, except where liability cannot legally be limited.

Nothing in this policy limits liability for fraud, intentional misconduct, mandatory consumer rights or rights that cannot legally be excluded.

38. Updates to This Policy

MotoComply ApS may update this policy from time to time to reflect changes in services, reservation procedures, payment processes, refund procedures, legal requirements, transaction processes or business operations.

The latest version should always be available on the website.

1. Contact

Questions about reservations, deposits, cancellations or payment terms can be sent to:

MotoComply ApS Tåstrupvej 52 8370 Hadsten Denmark

Email: info@motocomplydk.com Phone: 0045 98 89 89 98 CVR: 46320565